Frequently asked questions
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For corporate buyers
Are you in Ankara? Can we meet in person?
We are based in Ankara. We meet online or in person by appointment, including at your office. Delivery runs remotely, and on site when needed.
Who owns the website?
You do. The domain is registered in your name; design sources, site source code, content and account access transfer to you at delivery. See the “Handover and ownership” page.
Do we get an admin panel?
For sites whose content changes often we set up a CMS and create an administrator account for you. For sites that change rarely we handle updates instead. We decide which fits during the discovery call.
Who enters the content?
By default we do the first content load: we place the copy and images you provide into the page structure. Copywriting, photography or bulk product entry are shown as separate line items in the offer.
How long does support last?
During the warranty period stated in the offer, defects in our work are fixed at no cost. After that we offer monthly or annual maintenance — see “Support and maintenance”.
How do you handle data protection?
Forms collect only the fields we need and require explicit consent to the privacy notice before submission. Where data is processed, how long it is kept and who it is shared with are stated in the notice. If your organisation requires a data processing agreement, we sign one.
How is pricing done?
Fixed scope, fixed price: after the discovery call we put the page/screen list, deliverables and schedule in writing. If scope changes, the difference is offered separately for your approval.
Do you provide documentation for procurement processes?
Yes. The offer itemises scope, deliverables, schedule, payment plan and warranty period, and we can prepare it in your organisation's template.
General
What does Mallow Studio do?
Mallow Studio is a digital product studio that builds hand-coded websites, iOS/Android mobile apps, custom ERP and software, SEO and GEO, Google and social media advertising, and Full HD ad films. Its own product is xPersonel.
Where do you work?
We are based in Ankara. We meet online or in person by appointment, including at your office, and run projects across Türkiye and internationally.
How is pricing worked out?
Every business is different, so we don't push fixed packages. After the discovery call we prepare a free, itemised, non-binding quote.
Who owns the source code and the domain?
Your domain is always registered in your name. Unless the contract says otherwise, the source code of software built for you transfers to you once the project is paid for.
Who should build my website?
There are three options: a freelancer, a large agency or a product studio. A freelancer can be enough for small, well-defined work; when design, engineering and content are needed together — and continuity matters — a studio or agency is safer. Whoever you choose, three things belong in the contract: ownership of source code and domain, the length of post-launch support and a measurable performance target. Mallow Studio is a small product studio that keeps design and engineering in one team.
I want a hand-coded website in Türkiye — where do I start?
Write down what the site has to do: inform, sell, take bookings or serve dealers. Then decide on languages, integrations and who produces content. Once those three are clear, quotes become comparable. You can get a free, non-binding quote from us: alperaslan@mallowstudio.com, +90 507 478 54 81.
Do you use templates?
No. We build sites in code rather than WordPress or page builders, which keeps pages light, meets Core Web Vitals thresholds and lets every detail follow the design.
Do you provide support after launch?
Yes. With a monthly maintenance agreement we handle security updates, backups, small edits and performance monitoring.
Web, SEO and GEO
How long does a corporate website take?
It depends on the number of pages and whether content is ready. Single-language sites of 5–10 pages usually take a few weeks; larger multilingual sites are delivered in phases. We share a clear timeline after the discovery call.
Why a hand-coded site instead of WordPress?
WordPress is the right tool for some projects, but themes and plugins slow a site down over time and bring constant security updates. A hand-coded site contains only the code you need, so it loads faster, has a smaller attack surface and runs for years with little maintenance.
When will I see SEO results?
Technical fixes can show results within a few weeks; growth driven by content and authority usually becomes clear within 3–6 months. In highly competitive searches it can take longer.
Do you guarantee the number one spot?
No. Nobody can guarantee Google rankings, and we'd advise you to avoid anyone who does. We set measurable goals (visibility, clicks, conversions) and report on them transparently.
What is GEO?
GEO (Generative Engine Optimization) is optimisation work that aims to have your content used as a source — and your brand described accurately — in generative AI answers such as ChatGPT, Gemini, Perplexity and Google's AI overviews.
Is GEO replacing SEO?
No, it builds on it. AI systems are largely fed by well-crawled, trustworthy, well-structured web pages. Without solid SEO foundations, GEO work stays weak.
What are Core Web Vitals?
They're the three metrics Google uses to measure page experience: LCP (largest content load time, good is under 2.5 s), INP (responsiveness to interactions, good is under 200 ms) and CLS (visual stability, good is under 0.1).
Can you speed up my current site, or do we need to rebuild?
In most cases the current site can be improved significantly. After the audit we present both options with their costs: optimising the current setup or moving to a lighter one.
Mobile and software
Is a Flutter app as good as a native app?
For the vast majority of business apps, yes. Flutter renders smooth interfaces with its own engine and has full access to device features like camera, location and notifications. One codebase means you don't need separate teams per platform.
Do you publish the app to the stores?
Yes. From setting up developer accounts to store screenshots, privacy declarations and the review process, we manage the App Store and Google Play launch for you. Accounts are opened in your company's name.
Off-the-shelf ERP or custom ERP?
Packaged ERP is a good choice for companies with standard processes that can adapt to the package's flow. If you have industry-specific forms, audit requirements or approval steps that packages don't cover, a custom ERP runs with only the modules you need, in your own language. See our blog post for a detailed comparison.
Is it suitable for ISO 13485 audits?
We build the system so records leave a tamper-evident trail, approvals carry identity and timestamps, and traceability reports are available instantly. Compliance itself is assessed together with your quality system — we're happy to work with your quality consultant.
How long does an MVP take?
Usually a few months, depending on scope. In the first meeting we decide together which features belong in the MVP and which can wait — the goal is to get feedback from real users as early as possible.
Who owns the source code?
Unless the contract says otherwise, the source code and IP of software built specifically for you transfer to you once the project is paid for. The code lives in a repository under your account.
Ads and video
How much budget should I set for Google Ads?
It depends on click costs in your industry and how many customers you want. During discovery we review keyword costs and recommend a test budget large enough to gather meaningful data, then scale what works based on the numbers.
Do we pay the ad budget to you?
No. Ad spend is charged directly to your own Google Ads account and card. We invoice our management fee separately, and the account and its data always remain yours.
Which social platform should I advertise on?
It depends on your audience. Instagram and TikTok usually work well for consumer products and services, LinkedIn for B2B services, and Meta's full network for broad reach. During discovery we work out where your target customers spend their time.
Do you create the ad images and videos?
Yes. We produce vertical ad videos, carousels and image ads in our own studio; if product photography is needed, we plan the shoot together.
How long does an ad film take?
After the script and storyboard are approved, the first cut of a 20–30 second product film is usually ready within a few working days. Revisions and other language or format versions move quickly because of our pipeline.
Do you use professional voice actors?
For fast testing and variations we use high-quality neural voice-over. For the final broadcast version we can also arrange a recording with a professional voice actor.
xPersonel
What is xPersonel?
xPersonel is a workforce tracking (time and attendance) system that records check-ins with QR codes and GPS verification and combines leave, shifts, overtime, advances and payroll in one system. It consists of a web dashboard and an iOS/Android app.
Do I need a fingerprint or card reader?
No. Staff check in by scanning the QR code at the workplace with their phone while their location is verified. There's no extra hardware cost.
Is the employee's location tracked all the time?
No. Location is checked only at check-in and check-out to confirm the person is at the workplace. Processing personal data should follow local data protection law (KVKK in Türkiye) with proper notices and consent; we guide you through this during setup.
Can I manage multiple branches or companies?
Yes. xPersonel is multi-tenant; branches, departments and authorised managers can be defined separately.
Have an idea or a project? Get in touch!
We're here. Tell us about your idea and we'll show you how to bring it to life — the first call and the quote are free.